Please Note: We do not offer refunds under any circumstances.

At Rocco, we are committed to delivering high-quality products and a seamless shopping experience. While we do not process refunds, we offer replacements for products that are received in a damaged or defective condition.

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Eligibility for Replacement

To be eligible for a replacement, the following conditions must be met:

• A request must be raised within 7 days of receiving the product.

• The item must be unused, in its original packaging, and accompanied by valid proof of purchase.

• Clear photographic or video evidence of the damage or defect must be provided.

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How to Request a Replacement

To initiate a replacement request, please contact us at info@tiffanydesigns.in with the following details:

• Order ID

• Description of the issue

• Supporting images or video

• Contact information

Once your request is reviewed and approved, we will arrange for a replacement to be dispatched to your provided address.

Please note: Items returned without prior approval will not be accepted.

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Important Terms and Conditions

• No refunds will be issued under any circumstances.

• Replacements will not be provided in the following cases:

  • Damage resulting from misuse, mishandling, or improper care

  • Requests submitted beyond the 7-day window

  • Sale items, discounted products, or gift cards

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Contact Information

For any queries or support related to your order, please contact our customer service team at info@tiffanydesigns.in. We are here to assist you and ensure a satisfactory resolution.