Installation Support

• DIY Product: This is a Do-It-Yourself (DIY) product.
• Assembly Guide: It comes with an instruction booklet and a video link for visual assistance.
• Need Help? If you prefer technician support, you can request assembly service for an additional fee.
• Contact: ROCCO's service support is available on WhatsApp at +91-9873992500.
We are always happy to help you.

Warranty

• 1-Year Warranty: The product comes with a 1-year warranty.
• Note: Scratches or physical damages are not covered under warranty.
• Support: ROCCO's service support can be reached via WhatsApp at +91-9873992500. We’re always happy to help!

Contact Us

For any assistance, including order tracking, complaints, assembling help, refund status, or cancellations, please reach out to our Customer Care team:

• WhatsApp: +91-9873992500 (09:00 am to 06:00 pm / Mon-Sat)
• Email: nitin@tiffanydesigns.in

Welcome to Rocco! By using our website and purchasing our products, you agree to the following terms and conditions:

1. Shipping & Delivery

Free Shipping: Enjoy free shipping across Pan India*.

Cash on Delivery (COD): Available on all products.

Delivery Time: Your order will be delivered within 7 days from the date of order placement.

2. Order Cancellation

Cancellation Policy: You can cancel your order anytime before delivery. You also have the option to refuse delivery upon arrival.

Refunds for Cancellations: If you cancel a prepaid order before it is shipped, a full refund will be initiated within 24-48 hours of cancellation.

3. Contact Us

For any assistance, including order tracking, complaints, help with assembling, refund status, or cancellations, please contact our Customer Care team:

WhatsApp: +91-9873992500 (09:00 am to 06:00 pm / Mon-Sat)

Email: service@alexdaisy.in

Returns, Exchange & Replacement

• No Returns: We do not accept returns on any products.
• No Exchange: We do not offer exchanges on any products.
• Replacement: We only replace missing or damaged parts of products.

Refund Policy

• Wrong Product: If you receive the wrong product, a refund will be initiated within 24-48 hours of the reverse shipment.
• Order Cancellation (Prepaid): If the order has not been shipped yet and is cancelled, a refund will be processed within 24-48 hours.